Na metodologia que utilizamos, o processo se divide em atividades e estas em tarefas. Para o mapeamento dos processos e das atividades, são inicialmente inventariadas as tarefas e posteriormente é feito o trabalho de agrupá-las, sendo desenvolvida novas politicas, procedimentos e normas internas que visam otimizar e assegurar a tramitação de informações e documentos.
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